Lead & Customer Management (CRM)
Every lead reaches the right rep within minutes and never gets lost
Almonaseb CRM collects leads from Facebook, your website and WhatsApp into one place, prevents duplicates by mobile number, auto-assigns each lead to the right rep and enforces a dated follow-up on every open lead. Result: first response under 30 minutes and near-zero lost leads.
Features
- ✓Intake from Meta ads, website, webhook and Excel files
- ✓Phone-number de-duplication; repeat inquiries attach to the existing customer
- ✓Assignment rules (round-robin, by source, by product) respecting each rep's capacity
- ✓Editable pipeline stages, mandatory lost reason, full change history
- ✓First-contact SLA in working hours with manager alerts and auto-reassignment
- ✓Kanban board, per-rep "Today" page, call and WhatsApp buttons with Arabic templates
- ✓Rep, source and lost-reason reports with Excel export
What your company gains
- ★Reply in minutes instead of hours, the single biggest factor in closing
- ★Reps see only their leads, so no ownership disputes and no database leaks
- ★Managers know which source brings qualified leads and which rep converts
Why companies lose leads
Most companies do not lose a lead because the customer was not serious, but because nobody answered in time or the same customer was created twice and two reps fought over it. This module is built around exactly those failures.
FAQ
Can we import old leads from Excel?
Yes. Upload the file, map columns once, and the system creates new leads, attaches duplicates as inquiries and reports rejected rows.
How long does onboarding take?
The instance is live within 48 hours of signing; lead migration and training happen in the first week.
Related modules
Ready to try it on your own data?
A trial instance within 48 hours, in Arabic, no commitment.