WhatsApp Business API
Customer conversations inside the system, not on a rep's phone
Short answer
The WhatsApp module connects your official WhatsApp Business API number to the customer database, so every conversation is logged on the customer record and answered by the team from one inbox with Meta-approved templates. Customer data moves from reps' phones into the company system.
Features
- ✓Verified official number through an approved provider
- ✓Shared team inbox with conversation assignment
- ✓Approved Arabic/English templates (welcome, quote, reminder)
- ✓Conversations auto-linked to leads and customers by number
- ✓Broadcast campaigns to customer segments
- ✓Response-time and reply-rate reports per rep
What your company gains
- ★The customer base belongs to the company, not the rep
- ★Faster replies because conversations are visible and assigned
The problem
In most Egyptian companies nine out of ten sales conversations happen on WhatsApp, usually on a rep’s personal phone. When the rep leaves, the conversations leave with them.
Related modules
Ready to try it on your own data?
A trial instance within 48 hours, in Arabic, no commitment.